Ontario Underwriters are introducing an exciting new product to help you sell cars. We are offering our dealer partners an opportunity to add a link from their website (on other online presences such as Facebook, Kijiji, etc.)to a customized credit application.

 

In these times, our customers demand convenience, efficiency, and speed in the buying process. Online transactions have become an expected part of the purchasing experience. Whether you are using your own website, or other applications to reach the client, this product can maximize your returns.

Here is a brief presentation of what we do and our new product:

 

Once the consumer clicks on the ‘Apply Now’ on your page, they will see a credit application with your logo. We will try to make it appear like your website when possible. After the application is submitted, your customer will receive a Thank You message. If they click on your logo from the application page, it will bring them back to your home page.

In addition, the dealer receives a notification immediately. The notification shows the dealer the customer name, phone number, and also the vehicle of interest (if  they completed that field). The dealer will always know when an application has been entered, and receive the customer contact information at the same time as Ontario Underwriters. 

 

At about half-way through the first quarter of 2021, are things any better than the very challenging year of 2020?

Last year was really unlike anything we have experienced as an industry, a country, or a global community. However, we are starting 2021 with a significant number of highly communicable COVID variants out there that threaten the further opening up of our economy — and just as we are starting to address the virus with mass vaccinations.   

If we look at the automotive industry from a glass half-full perspective, it would seem that there is only the opportunity for things to get better — after all, things could not get much worse. Vehicle sales in Canada were the worst they have been since the early 1980s — down more than 20 per cent from 2019, and vehicle production in Canada was also lower than it has been in more than 30 years.   

That said, vehicle manufacturers and their dealers learned from the first bout of COVID a year ago; they worked with regulatory authorities across the country to ensure that the service and repair activities of dealerships were deemed essential services, while the vehicle sales process was also adapted to a largely online process — thereby advancing industry sales transaction trends that were already moving in that direction.

The new year however, has brought its own challenges. Just as manufacturer vehicle production was starting to recover from COVID, and inventory levels at dealerships were being replenished — albeit in a modified way — the industry took another hit in the form of a microchip shortage, with the end result being that more than a million units of production around the world will be lost, owing to microchips that are essentially sole-sourced from one company in Taiwan.    

As the story goes, it seems that when vehicle production took a nose dive in 2020 owing to COVID, chip manufacturers re-allocated their production and sales to consumer electronics like smartphones, game sets and the like. The automotive industry recovered in 2020 faster than both vehicle manufacturers and chip producers anticipated, but by that time microchips had been allocated elsewhere and vehicle manufacturers were left facing what is conservatively estimated to be about a
$60 billion cost of lost production. The end result will likely be a full year of less-than-robust vehicle inventories on dealer lots.   

While many analysts have predicted that sales for 2021 will rebound to 1.8 million units, that may be a stretch considering that the microchip shortage was not anticipated when many of those forecasts were made. Moreover, returning to some form of normalcy at the dealership level will be important to driving the market towards that mark. So much of that normalcy hinges on the COVID vaccine roll-out, and not finding ourselves in a third wave of new variant lockdowns in the core of the all-important spring selling season.

Another exogenous factor that will impact the Canadian automotive industry in 2021 actually began in late 2020 with the election of Joe Biden as the 46th President of the United States. While it took a while for all of our friends in the United States to accept the legitimacy of his presidency, that, along with a Democrat-controlled House and Senate will mean that Canada will have an ally for its climate change objectives and hopefully a more continental approach to public policy making — rather than the strict “America First” lens through which President Donald Trump looked at the world.

This means that activity will likely begin very soon on the development of new fuel economy standards in the United States, and Canada has indicated that it will take inspiration from the U.S. to develop its own GHG emission standards for the 2023-2025 model year. The stringency of these regulations will continue to drive the introduction of more hybrids, plug-in hybrids, and pure battery electric vehicles into the market, as this will be the only way that vehicle manufacturers will be able to meet the new standards.

Public policy-making in the U.S. needs to countenance Canada as a critical partner. As many have been quick to point out, Canada has an abundance of the raw materials essential for the development and production of batteries for electric vehicles. It is reasonable, with current battery production localized in Europe and China, that there would be strategic interest in ensuring that there is significant effort expended in trying to establish a battery ecosystem in North America — and ideally in Canada, as well as the U.S.

Otherwise, it may be a significant challenge for the electric vehicles announced for future production in Ontario to meet the regional value preference requirements under the CUSMA/USMCA, which would be important when about 85 per cent of our production goes to the U.S.

So while there are many challenges facing the industry in 2021, the previous year has shown the industry what it is made of and proved that if we have the resiliency, we can also have an innovative spirit to address anything that comes at us.

“This week’s performance was much better than seasonal norms (2017-2019) for the overall market, with truck/SUV segments again leading the strong market performance,” said CBB in its update, adding that cars picked up momentum with a strong up-tick in prices that was “much stronger than historical performance (2017-2019)”

 

The truck/SUV segment outperformed historical weekly price changes (2017-2019) that are now resulting in “a strong up-swing in prices almost identical to last fall’s strongest weekly performances,” said CBB.

Listing prices continued an upward trend from the previous week (14-day moving average, approaching $24,850). Prior to last week, average listing prices seemed to be softening, but the 28-day moving average is catching up to the daily and 14-day trends, and CBB said they are now seeing increases. The analysis is based on around 130,000 vehicles listed for sale on Canadian dealer lots.

“We continue to remain optimistic on our expectations for retail prices, as seasonal trends would point to a continued increase in prices as we head into the Spring market,” said CBB. “There is still uncertainty around the impact of current stay-at-home orders and social distance measures, and the degree to which these measures may cool off the Spring selling season.”

Once the stay-at-home orders in Ontario are lifted, CBB expects retail demand to increase, with a positive impact on prices. And the potential impact from the chip shortage on new vehicle inventory is likely to push used vehicle demand up — leading to stronger retail prices in the short-term.

 

 

Closing large sales is critical for your business’s growth, but it can be a challenge when customers are concerned about how a big purchase will affect their budget. Your company can increase sales by promoting its financing program to show customers how financing can help make an expensive purchase work with their budget constraints. To build a successful financing program, it’s important that you promote it widely, so customers are aware of their financing options. 

 

Here are some of the most effective ways that your business can market its financing program to customers and grow your revenue: 

  1. Include financing on price tags

Prominently advertise financing costs on your price tags in store and online, to show customers how the cost of an item can work with their budget. Price is the number one factor affecting purchase decisions. By displaying the lowest monthly payment option alongside the full price of a product or service, your customer can understand at a glance how financing can help them afford exactly what they want. 

For example, paying an amount of $10,000 for the car they want to purchase might seem out of reach to many customers. But by breaking down the cost into monthly payments of $103, that big-ticket purchase suddenly becomes much more affordable. 

  1. Highlight financing at the point of sale

It’s important to promote financing options throughout your store, including at the point of sale. Most customers won’t ask about a store’s financing options, simply because they don’t know how to do so. By displaying marketing materials that promote your financing program at the point of sale, customers will understand their loan options and how they can benefit from financing. Simple materials like pamphlets, tent cards or stickers displayed at the point of sale can help raise awareness for your financing program. 

  1. Develop marketing programs

Offering customers attractive financing incentives can help your business increase sales and drive up the average transaction amount. Some common marketing programs include:

  • Open loans
  • Loans for good credit, bad credit, new credit
  • Low interest 
  1. Train your sales staff

Your sales team is crucial to the success of your financing program, because they’re the front-line staff interacting with customers everyday. It’s important that all members of your sales team receive in-depth training on your financing program so they’re able to:

  • Explain how your financing program works 
  • Properly position financing to customers
  • Outline the requirements to qualify for loans
  • Address common questions and concerns from customers

Your sales staff can’t expect customers to ask about financing, so they should be able to identify opportunities within their sales conversations to present financing options. For example, when a customer asks about the price of a product or service, they’re providing an opening to discuss financing solutions. The sales team should be able to quickly and accurately provide a financing quote to customers. That way, consumers get a clear picture of what they’re loan payments would be, and how the cost fits within their budget.  

  1. Simplify the sign-up process

Make it as easy as possible for customers to apply for financing, to minimize customer frustration and application abandonment. Streamline the data collection process as much as possible, while still collecting all the crucial customer information you need to complete a loan application. It’s a good practice for businesses to offer customers as many sign-up options as possible. In addition to letting your customers apply for a loan in store, you should also allow them to apply for financing safely online, so they can complete the loan application on their own time and don’t need to worry about their privacy. 

If you take the time to promote your financing program in store, online and through direct conversations with customers, your business can increase its revenue by closing more sales and driving larger transaction sizes. 

 

CBB data shows decline in wholesale prices slowing

Canadian Black Book (CBB) released data for the first week of February, which showed that while average wholesale prices of used vehicles across Canada continued to soften, the decline in prices has slowed. Although continuing to decline, the prices were better than 2017-2019 seasonal norms for the overall market and car and truck segments.
CBB notes that there was improvement compared to the same week last year, and believes this could be a sign that dealerships are beginning to stock up on spring inventory.
According to CBB, the sub-compact and luxury vehicle car segments saw the largest declines (-0.50% and -0.46% respectively), while sports cars led the increases with an increase of +0.28%. Within the truck segment, full-size luxury crossover/SUVs saw the largest increase (+0.29%), while the most significant decline came from full-size pickups (-0.49%).
CBB reports that listing prices dropped slightly, ending the week just below $25,000. Although there is still uncertainty in the market due to COVID-19 restrictions, seasonal trends point to prices continuing to rise.
While these restrictions could pose challenges and uncertainty for the spring selling season, CBB predicted that the chip shortage on new vehicle inventory will likely push used vehicle demand up, which could translate to stronger short-term retail prices — especially considering that there remains a general shortage of used inventory across the market.
And although active listing volumes have risen since the dip last fall and are now above 130,000 units, “The CBB Listing Volume Index continues to show that the market is at a higher level compared to this time in 2020, yet far below the stock levels available in 2019,” said CBB in its February 9 report.

CBB data shows decline in wholesale prices slowing


CBB data shows decline in wholesale prices slowing – Canadian auto dealer
Canadian Black Book (CBB) released data for the first week of February, which showed that while average wholesale prices of used vehicles across Canada continued to soften, the decline in prices has slowed. Although continuing to decline, the prices were better than 2017-2019 seasonal norms for the overall market and …
canadianautodealer.ca

The latest automotive market update from Canadian Black Book reveals that average wholesale used vehicle prices in Canada are on the rise.

According to the report, prices climbed slightly this past week and are far better than the seasonal norms of 2017-2019 for the overall market. Both the car segment (+0.04) and the truck/SUV segment (+0.07%) were up this week, while the market was up 0.06% compared to the previous week.

“Last week’s price increase is also much improved compared to the same week last year, which is further evidence that dealers are beginning to stock up on products for spring,” said CBB in its report.

In the car segment, sports cars (+0.32%) and near-luxury cars (+0.31%) offered the largest increases, followed by the full-size car category (+0.25%). Compact cars managed an increase of 0.07%, and luxury cars were up 0.11%. However, the mid-size car segment led in declines for the week with -0.35%, followed by the prestige luxury car category with -0.21%. Subcompact cars were down 0.15%, and premium sporty cars declined 0.13%.

In the truck/SUV segment gains were seen in the sub-compact crossover category, which posted the largest increase for the week at 0.48%, followed by small pickups with +0.36%. Only two truck categories experienced “measurable declines” — the mid-size luxury crossover/SUV segment with -0.14%, and the compact van segment at -0.08%. Full-size pickups remained flat for the week.

As for retail prices and listing volumes, listing prices dipped last week — a continuation of the decline in average retail listing prices that started after peaking during the third week of January, according to CBB.

The seasonal trend heading into the spring season points to prices on the rise, although there is still uncertainty around the impact of pandemic restrictions, such as stay-at-home orders and social distance measures, and how these things may impact the spring selling season.

“Canadian Black Book continues to monitor the potential impact from the chip shortage on new vehicle inventory, which will most likely continue to push used vehicle demand up, and therefore bringing stronger retail prices in the short term,” said CBB, adding that a shortage of used product in the market remains, but that they see a steady increase in the number of vehicles listed for sale.